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Consumers are entitled to a right to withdraw. A consumer is any natural person entering into a transaction the purposes of which are not predominantly commercial or related to any commercial activity.


You have the right to withdraw from this contract within one month without giving a reason.

The withdrawal period is one month from the day upon which you, or a third party nominated by you other than the courier, take possession of the goods.

In order to exercise your right to withdraw, you must inform us (SIRUI Europe GmbH, Venloer Str. 301-303, 50823 Köln, Germany, Tel.: +49 221 94 99 54-50, Fax: +49 221 94 99 54-55, Email: of your decision in writing (e.g. letter sent by recorded delivery, fax or e-mail).

In order to meet the withdrawal deadline, you must have sent the notification before the deadline of the period.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments that we have received from you, including shipping costs (excluding additional costs arising from the selection of a shipping method other than our cheapest, standard method), and will repay you within fourteen days of the date of receiving your notification that you wish to cancel your contract with us. For this repayment, we will use the same method of payment as used by you in the original transaction, unless explicitly agreed by you otherwise, in which case you may be charged a fee for the repayment. We may withhold the repayment until we have received the goods you are returning or until you have demonstrated that you have returned the goods, whichever is sooner.

You have to return the goods immediately and, in any event, no later than fourteen days after the date upon which you notify us that you intend to cancel the contract. The deadline will have been considered to have been met if you send the goods before the fourteen day period has expired. You will bear the direct cost of returning the goods.

You will be required to pay for any diminished value of the goods where the loss in value is due to an investigation required to ascertain the nature, characteristics and function of the goods.